Privacy Policy

Last updated: February 2026

Welcome to Esysim ("we", "our", "us"). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our eSIM services, or interact with us in any way.
By using Esysim, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our digital eSIM services.

a) Personal Information

When you place an order, contact us, or sign up on our website, we may collect:
Full name.
Email address.
Phone number (WhatsApp or mobile).
Billing information (payment confirmation details).
Device information (to ensure eSIM compatibility).

b) Non-Personal Information

We may automatically collect certain information such as:
IP address.
Browser type and version.
Device type.
Pages visited and time spent on our website.
Referring website or campaign source.
This data helps us understand user behavior and improve our services.

2. How We Use Your Information

Esysim uses your information for the following purposes:
To process and activate your eSIM.
To send order confirmations and activation details.
To provide customer support.
To improve website performance and user experience.
To send important service-related updates.
To prevent fraud and unauthorized access.
We do not sell or rent your personal information to third parties.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:
Improve website functionality.
Analyze traffic and user behavior.
Run marketing and advertising campaigns.
You can choose to disable cookies through your browser settings, but some website features may not function properly.

4. Data Sharing & Third Parties

We may share limited data with trusted third-party service providers, including:
Payment processors.
Analytics tools (e.g., Google Analytics, Meta Pixel).
Customer communication platforms.
These third parties are only allowed to use your data to perform services on our behalf and are obligated to keep it confidential.

5. Data Security

We implement strict security measures to protect your personal data, including:
Secure servers.
Encrypted communications.
Restricted access to sensitive information.
While we strive to protect your data, no online system is 100% secure. Use our services at your own risk.

6. Data Retention

We retain your personal information only for as long as necessary to:
Fulfill orders.
Meet legal and regulatory requirements.
Resolve disputes.
Enforce our policies.
Once data is no longer needed, it is securely deleted.

7. Your Rights

You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data.
Withdraw consent for marketing communications.
To exercise your rights, please contact us using the details below.

8. Children’s Privacy

Esysim does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us immediately.

9. International Users

By using Esysim, you acknowledge that your information may be transferred, stored, or processed outside your country, including servers located in different regions.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Brand Name: esysim.com
Email: support@esysim.com
WhatsApp: +92 318 8316133

Thank you for trusting Esysim, your gateway to secure, borderless internet connectivity.